The service means we can now offer all personal injury customers a personal, face-to-face visit by one of our agents in the customer’s own home. Like sign-up agent Nicola Bunston, pictured right, who covers the Surrey and South London areas.
The agents can go through paperwork with customers, with contact being made within 48 hours of the customer first getting in touch.
Customer satisfaction has increased dramatically since the introduction of the new service, with a more than doubling of the proportion of potential customers who agree to become actual customers, from 42% to 86% since July, when the agents began work.
Our list of records reached includes a 45% increase in referrals over the first nine months of the year, compared to last year, sales director Sid Hodgetts outlined.
The increase has been steady throughout the year with a higher number of referrals each month this year compared to last year.
Actual business is growing well also with a rise of 10% in the proportion of potential customers that have become actual customers.
The agreement means that Blake’s group of companies will become the sole provider of replacement vehicles for Qdos customers across the south coast region.
It is hoped that the service will be extended nationwide in the future.
The deal for the Qdos operated service was signed at the end of the summer and formalises an existing agreement providing a replacement car service, called Blake’s Assist.