Our recent introduction of sign-up agents has proved a great success helping us to further improve customer service and overall performance.
The service means we can now offer all personal injury customers a personal, face-to-face visit by one of our agents in the customer’s own home. Like sign-up agent Nicola Bunston, pictured right, who covers the Surrey and South London areas.
The agents can go through paperwork with customers, with contact being made within 48 hours of the customer first getting in touch.
Customer satisfaction has increased dramatically since the introduction of the new service, with a more than doubling of the proportion of potential customers who agree to become actual customers, from 42% to 86% since July, when the agents began work.